Return and Refund Policy

Introduction

Thank you for shopping with UK Heal Well (“Company”, “we”, “us”, “our”). We strive to provide you with high-quality products and exceptional customer service. This Return and Refund Policy outlines the terms and conditions under which you can return products and request refunds for purchases made through our website ukhealwell.co.uk. Please read this policy carefully. By purchasing products from us, you agree to comply with and be bound by this policy.

Eligibility for Returns and Refunds

Products Eligible for Return

We accept returns only for defective or incorrect items. Unfortunately, due to the nature of our products, we cannot accept returns on items such as sleeping pills, anxiety pills, sexual medicine, and painkillers once they have been opened or used. To be eligible for a return or refund, the following conditions must be met:

The product must be unopened, unused, and in its original packaging.
The product must be in the same condition as when you received it.
You must provide proof of purchase, such as a receipt or order confirmation.

Timeframe for Returns

You must contact us within [number] days of receiving your order to request a return. After this period, we will not be able to accept returns or process refunds.

How to Request a Return

To initiate a return, please follow these steps:

Contact Customer Service: Email us at sales@ukhealwell.co.uk or call +44 7424 936439 to request a return. Provide your order number, the reason for the return, and any relevant details.
Return Authorization: Once your return request is reviewed and approved, we will send you a Return Merchandise Authorization (RMA) number and instructions for returning the product.
Ship the Product: Pack the product securely in its original packaging, including all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package and send it to the address provided by our customer service team.

Refund Process

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days. Please note the following:

Refunds are only issued for the purchase price of the product. Shipping and handling charges are non-refundable.
If the product is returned due to an error on our part or a defective item, we will also refund the shipping costs incurred by you.

Exceptions and Non-Refundable Items

Certain items are not eligible for return or refund, including:

Products that have been opened or used.
Perishable goods such as medications that are no longer sealed.
Products purchased from unauthorized sellers.

Exchanges

We do not offer exchanges for products. If you wish to exchange a product, you must return the original item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at sales@ukhealwell.co.uk or +44 7424 936439 with your order number and a description of the damage or defect. We will arrange for a replacement or refund as soon as possible.